Shipping Policy


Your order will be delivered within 3-5 working days after confirmation of your order at your destination

Pakistan’s National Holidays will be processed and shipped on the next working day.

Delivery time is between 3 to 5 working days and 5 to 9 during the sale period (No delivery on Sundays).

Issue 1: We Dispatched the Wrong Product

Human error happens sometime. We would be happy to accept return of a product that you did not order and our warehouse team has mistakenly sent to you in lieu of your original product that you ordered.

In such case, please inform us within 2 hours of receipt of your package via email or WhatsApp to initiate a Return Authorization. The product will then need to be packed and shipped to us.

Once our warehouse has received the item they will check the product to be in pristine condition, unopened, unused, sealed in its original packaging not damaged in anyway. Your correct product will then be dispatched to you and you will be informed accordingly. You do have the right to either accept the correct item or ask us to send your money back .

Please note that in this case, all shipping charges for the product/s returned to us will be born by floralbeauty .

Issue 2: You Ordered the Wrong Product

If you have incorrectly ordered an item, we’re happy to provide a store credit or exchange.
The product will then need to be returned and received by us in pristine condition, unopened, unused, sealed in its original packaging not damaged in anyway.
We recommend to send it through a tracked and insured courier service so we are able to receive them in time .
Items returned will be checked against the criteria provided, otherwise a fee will be charged and remaining amount be credited in your store account.

If you would like to exchange an item, a reshipping fee will be charged at the rate of Rs. 200/- along with any charges occurred due to issues with the product return condition criteria.

All shipping charges for the product/s returned to us are the responsibility of the customer.

Any products / order purchased through a discount coupon, campaign or reduced priced is not eligible of return.

EXCLUSION

We do not accept products for return due to incorrect product selection or the product was not what you expected or you have changed your mind.

If the item is unused and unopened and has been authorized by Team foralbeauty , only then the exchange will be accepted. Please note that all products are evaluated and maintained to the strictest level of not being opened / swatched to ensure continued delivery of quality to you.

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